Pay My Bill
At Orthopedic Associates of Lancaster, we value your privacy and any personal information will be used only for bill payment. If you have any questions or would like to speak to a Patient Billing Representative, please call 717-299-4871 Monday – Friday 7:30 am – 5:00 pm.
Therapy Forms for Your First Visit
If you have a referral to OAL physical or hand therapy, please download and complete the appropriate forms prior to your first visit.
Hand Therapy Forms
- Therapy_Consent to Treat
- Patient Intake
- Patient Health Questionnaire (PHQ-9) - Medicare patients only
Physical Therapy Forms
Please also fill out the form that applies to your therapy and diagnosis:
How do I know if your office participates with my insurance?
Call your insurance company and give them our tax identification number: 23-187-9220. They can use this number to verify whether we are a participating provider. Or you can call our business office at (717) 299-1928 to find out if we accept your insurance plan.
How do I schedule an appointment?
To schedule an initial appointment with a doctor at Orthopedic Associates of Lancaster, call our schedulers at (717) 299-4871. They will take your insurance information and get you scheduled for your visit. Follow-up visits are then scheduled by our exit staff when you leave at the end of your appointment.
Do I need a referral?
Everyone’s insurance plan is different. It is essential that you are familiar with the requirements of your plan. If you choose to come to our office and we do not participate with your insurance company, it is your responsibility to contact your primary care physician (PCP) before the visit to obtain an out-of-network referral.
It is important to remember, however, that even if we participate with your insurance you may need a referral. Some plans allow you to come to a specialist without a referral with the understanding that if you come without one, you may have to pay more than you would if you do have a referral.
Ultimately, it is your responsibility as a patient to know whether a referral is required.
How do I get an out-of-network referral?
To obtain an out-of-network referral you need to contact your primary care physician (PCP). Ask them to write an out-of-network referral to our office. Be specific. Tell them the date of your appointment and what you are being treated for. Present your referral at our front desk when you arrive for your appointment.
What if my treatment is not covered by my insurance company?
Many types of treatment require preauthorization, for example, MRI, physical therapy, injections, etc. If your insurance company denies any of these services, you can appeal the decision by contacting your insurance company’s customer service department and asking for appeals.
If you are denied authorization for a procedure and you choose to continue with treatment, be prepared to pay all charges in full.
Is there a charge if I request that your practice complete a form not required by my insurer?
In most cases, yes, just as other medical practices do. Forms take skilled staff time to complete accurately. When a form is not required by your health insurer, we typically charge a prepaid fee of $15.
For detailed information about our forms completion policy, click here Form Completion Policy
The amount you pay for covered health care services before your insurance plan starts to pay. With a $2,000 deductible, for example, you pay the first $2,000 of covered services yourself. After you pay your deductible, you usually pay only a copayment or coinsurance for covered services.
The percentage of costs of a covered health care service you pay (20%, for example) after you've paid your deductible. Let's say your health insurance plan's allowed amount for an office visit is $100 and your coinsurance is 20%. If you've paid your deductible: You pay 20% of $100, or $20.
A copayment or copay is a fixed amount for a covered service, paid by a patient to the provider of service before receiving the service.
Health Maintenance Organization (HMO) and Referrals to Specialty Providers
A Health Maintenance Organization (HMO) is a type of network health insurance plan which focuses on prevention and coordinated care by a primary care physician (PCP). The PCP coordinates members’ care with in-network specialists, so members must receive a PCP’s referral to see any specialist. Out-of-network care generally isn’t covered at all, except in an emergency.
Coordination of Benefits
The process of determining which of two or more insurance policies will have the primary responsibility of processing/paying a claim and the extent to which the other policies will contribute.